Introduction

These General Terms and Conditions (“Terms”) govern the operation of Roswell Solar (“we”, “our”, “us”) including the design, sales, installation, and limited warranty of our solar energy systems (“Services”). By engaging our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

Design and Consultation

Consultation Process

1. Initial Consultation: We provide a free initial consultation to assess your energy needs and property suitability for solar installation.
2. Custom Design: Based on the initial consultation, we will design a custom solar energy system tailored to your specific requirements.
3. Proposal and Approval: A detailed proposal including system design, cost estimate, and projected energy savings will be provided for your approval.

Customer Responsibilities

• Provide accurate and complete information during the consultation process.
• Grant access to your property for site assessment and installation.

Sales and Purchase Agreement

Order Placement

• Acceptance: All orders are subject to acceptance by Roswell Solar. We reserve the right to refuse or cancel any order.
• Pricing: All prices are subject to change without notice until a sales contract is signed.
• Payment Terms: Payment terms will be outlined in the sales contract. Payment methods include credit card, debit card, or other specified payment methods.

Cancellation and Refunds

• Orders can be canceled within 3 days of signing the sales contract for a full refund.
• After 3 days, cancellations may be subject to a cancellation fee as outlined in the sales contract.

Installation

Scheduling and Access

• Installation will be scheduled at a mutually agreed-upon time.
• The customer must provide access to the property and any necessary permissions for installation.

Installation Process

1. Preparation: Site preparation and any necessary preliminary work including filing of construction permits.
2. Installation: Professional installation of the solar energy system by certified technicians.
3. Inspection and Activation: System inspection by local jurisdiction and activation to ensure optimal performance.

Customer Responsibilities

• Ensure the installation site is free from obstructions.
• Provide necessary access to electrical systems and other relevant areas.

Limited Warranty

Below is a summary of the coverages available. For more details on specific hardware related warranties please see individual warranties included in your specific proposal documents.

Warranty Coverages

• Solar Panels: Up to 25-year manufacturer warranty covering defects in materials and workmanship.
• Inverters: Up to 25-year manufacturer warranty covering defects in materials and workmanship.
• Installation: 2-year limited workmanship warranty covering installation-related issues.

Warranty Exclusions

• Damage caused by improper use, neglect, or unauthorized modifications.
• Damage caused by external factors such as weather, pests, or vandalism.

Warranty Claims

• Warranty claims must be submitted in writing to Roswell Solar.
• We will assess the claim and, if valid, repair or replace the defective components at no cost to the customer.

Liability and Indemnification

Limitation of Liability

In no event shall Roswell Solar be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or performance of our Services. Our total liability shall not exceed the amount paid by the customer for the Services.

Indemnification

The customer agrees to indemnify, defend, and hold harmless Roswell Solar, its affiliates, officers, directors, employees, agents, and suppliers from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or in connection with the use of our Services or any violation of these Terms.

Governing Law

These Terms and the use of our Services shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of laws principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Fulton County, Georgia.

Information We Collect

We may collect and process the following data about you:

Information You Provide to Us

• Personal Information: Name, email address, phone number, and any other details you provide when contacting us or filling out forms on our Website.
• Transaction Information: Details of transactions you carry out through our Website and the fulfillment of your orders.

Information We Collect Automatically

• Technical Data: Your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
• Usage Data: Information about how you use our Website, products, and services.

Information from Third Parties

We may receive information about you from third parties, such as social media platforms, marketing partners, and analytics providers.

How We Use Your Information

We use the information we collect in the following ways:

• To Provide Services: To process your inquiries, orders, and provide you with the services you request.
• To Improve Our Website: To administer and improve our Website and ensure that content is presented in the most effective manner.
• To Communicate with You: To send you updates, marketing communications, and promotional offers. You can opt out of these communications at any time.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

Disclosure of Your Information

We may share your personal data with:

• Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
• Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations or protect and defend our rights or property.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.

Data Security

We use reasonable administrative, technical, and physical security measures to protect your personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee its absolute security.

Your Rights

You have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You have the right to request correction of any inaccurate or incomplete data.
• Deletion: You have the right to request the deletion of your personal data under certain conditions.
• Objection: You have the right to object to the processing of your personal data for direct marketing purposes.
• Data Portability: You have the right to request the transfer of your data to another service provider.

To exercise these rights, please contact us at in**@ro*****.solar.

Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our Website or notifying the customer. Continued use of our Services following the posting of revised Terms means that the customer accepts and agrees to the changes.

Contact Us

If you have any questions about these Terms, please contact us at:

• Email: in**@ro*****.solar
• Address: Roswell Solar, 12315 Asbury Park Drive, Roswell, GA 30075

By using our Services, you consent to the terms of these General Terms and Conditions. Thank you for choosing Roswell Solar.